Frequently Asked Questions!

1. What services does your moving company offer?

We provide a wide range of moving services, including:

• Residential Moving: Whether you're moving across town or across the country, we handle all your residential moving needs.

• Commercial Moving: Our team specializes in moving offices, retail spaces, and other commercial properties with minimal disruption.

• Packing and Unpacking: We offer professional packing services to ensure your items are secure and organized. We can also unpack at your new location.

• Loading and Unloading: If you need help with just the heavy lifting, we’re here to load or unload your rental truck or storage unit.

• Storage Solutions: Need temporary storage? We offer secure, climate-controlled storage facilities for short-term or long-term needs.

We Serve: Bury St Edmunds, Stowmarket, Sudbury, Ipswich, Norwich, Cambridge, Thetford, Newmarket, Diss, Colchester and More...

2. How do I get a quote for my move?

Getting a quote is easy! You can:

• Online Form: Fill out our online quote form with details about your move, and we’ll get back to you within 24 hours.

• Phone: Give us a call at 07716 885719, and one of our moving consultants will assist you.

• Social Media & Email: Give us a message through Facebook, Instagram, Linkedin or email info@moversembark.co.uk

3. What should I expect on moving day?

On moving day, our team will:

• Arrive on time and fully equipped with all the necessary tools and materials.

• Conduct a walk-through of your home or office to review your items and discuss any special instructions.

• Carefully pack and load your belongings onto our clean, well-maintained moving trucks.

• Safely transport your items to your new location, unload, and place them in the designated rooms.

• Confirm that everything is to your satisfaction before completing the job.

4. How do you protect my furniture and belongings?

We treat your items as if they were our own. Our movers use:

• Protective Padding: To wrap and cushion furniture and fragile items.

• Furniture Straps: To secure heavy items during transport.

• Floor and Doorway Protection: To prevent any damage to your home during the move.

• Specialty Boxes: For items like TVs, mirrors, and artwork to ensure they arrive safely.

5. How far in advance should I schedule my move?

We recommend scheduling your move as soon as you know your moving date. For local moves, 2-4 weeks in advance is ideal, while long-distance moves may require 4-6 weeks’ notice. However, we understand that plans can change, and we’ll do our best to accommodate last-minute moves whenever possible.

6. What if I need to cancel or reschedule my move?

We understand that things happen. If you need to cancel or reschedule, please contact us as soon as possible. We ask for at least 48 hours’ notice for cancellations or rescheduling. Any cancellations made less than 48 hours before the move may be subject to a cancellation fee.

8. What should I do to prepare for my move?

To make your move as smooth as possible, we recommend:

• Declutter: Sort through your belongings and donate or sell items you no longer need.

• Label Boxes: Clearly label each box with its contents and the room it belongs to.

• Pack Essentials Separately: Pack a box with essentials like toiletries, clothing, and important documents that you’ll need right away.

• Notify Utilities and Services: Arrange for the transfer or disconnection of utilities, cable, internet, and other services.

7. Can I pack my own belongings?

Yes, you can certainly pack your own items if you prefer. However, we recommend using our professional packing services to ensure everything is securely packed and ready for transport. If you choose to pack yourself, we can provide you with high-quality packing materials.

Email: info@moversembark.co.uk

Phone: 07716 885719